Refund policy

Our policy lasts 14 days. If you receive your order and are not satisfied with it during the first 14 days, you are entitled to REQUEST a refund/exchange. Please read our entire refund policy to confirm eligibility before reaching out. Refunds are subject to approval.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds are not applicable if you have received your order and have changed your mind or purchased by mistake.

Refunds are only available if your product arrives not as described, or if it never arrives.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  Also the health nature of some of our products and the inability to resell these products after they have been used or worn. 

REFUNDS 

Prior to you returning your item, we will require you to contact us via the contact page with the subject line “Refund” - you can visit this page through our website by clicking on the “Contact” link in the header.

If your order is eligible for refund, we will give you a unique returns code and require you to return your item to 24 Church Street, Paddington, NSW, 2021, Australia. DO NOT RETURN WITHOUT THIS CODE YOUR ITEM MAY NOT BE RECEIVED OR MAY BE REJECTED.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the applicable postage costs incurred by us for your item.

Your postage costs will vary depending on where you are located. Delivery and return fees are charged when returning products even for products that advertised free delivery. as they still incurred costs. 

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact form.

Shipping

To return your product, you should mail your product to:

24 Church Street, Paddington, NSW, 2021, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.